Returns & Store Credit Policy
Cosmos & Clover Boutique
At Cosmos & Clover Boutique, we want you to feel confident about every purchase. If an item isn’t the perfect fit, we offer a simple return process for store credit so you can easily find something you love.
Below is our complete boutique return policy for both in-store purchases and online orders.
Return Window
We accept returns for store credit only within the following timeframes:
- In-Store Purchases: Within 15 days of the original purchase date
- Online Orders: Within 15 days of the delivery date
Please note:
- Refunds are not issued.
- Eligible returns will receive store credit in the form of a digital gift card.
Return Eligibility Requirements
To qualify for a return, merchandise must meet the following conditions:
- Items must be in original condition
- Original tags must be attached
- Original packaging must be included
- Items must be unworn, unwashed, and unaltered
Cosmos & Clover Boutique reserves the right to refuse any return that does not meet these requirements.
Returns by Mail (Online Orders)
Customers returning items by mail are responsible for:
- Return shipping and handling costs
- Using the carrier of their choice
We strongly recommend purchasing tracking for your return shipment. Cosmos & Clover Boutique is not responsible for lost return packages.
Original shipping charges are non-refundable.
Exchanges
Due to the fast turnover of boutique inventory, we cannot guarantee item exchanges.
Instead:
- Return the eligible item within the return window
- Receive store credit
- Use the credit to purchase the same item if it is restocked or choose another item
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Sale items
- Close-out items
- Mystery Box purchases
No refunds, exchanges, or store credit will be issued for these items.
Defective or Incorrect Items
If you receive an incorrect item or believe an item is defective, please contact us within:
3 business days (Monday–Friday) of delivery.
Important notes:
- Items must not be worn or washed
- Claims submitted after 3 business days may not be accepted
Return Address
Send all mail returns to:
Cosmos + Clover Boutique
C/O Sharon Henning
402 2nd St
Jackson, MN 56143
United States
Return Processing Time
Once your return is received and approved:
- Returns are typically processed within 3 business days
- You will receive an email with your store credit gift card code
Coupons, Discounts & Sales
Please note the following:
- Only one coupon or discount code may be applied per order (online or in-store)
- Price adjustments are not available after an order has been placed
Return Policy Enforcement
Cosmos & Clover Boutique reserves the right to reject any return that:
- Appears worn or altered
- Is missing original tags
- Is returned outside the 15-day return window
If a return is rejected, the item will be sent back to the customer at the customer’s expense.
FAQs
Cosmos & Clover Boutique accepts returns forstore credit onlywithin15 days of purchase for in-store itemsor15 days from delivery for online orders. Items must be in original condition with tags attached and cannot be worn, washed, or altered.
No. Cosmos & Clover Boutique doesnot offer refunds. All approved returns are issued asstore credit in the form of a digital gift cardthat can be used online or in-store.
Customers have 15 days to return items.
- In-store purchases: 15 days from the purchase date
- Online orders: 15 days from the delivery date
Returns received after this window may be declined.
To qualify for a return, items must:
- Be unworn and unwashed
- Have all original tags attached
- Include original packaging
- Not be altered or damaged
Cosmos & Clover Boutique reserves the right to reject returns that do not meet these requirements.
No.Sale items and close-out items are final saleand cannot be returned or exchanged.
Because boutique inventory sells quickly, exchanges are not guaranteed.
Instead, eligible returns will receive store credit, which can be used to repurchase the item if it becomes available again or to purchase a different item.
Customers are responsible for all return shipping costs. Original shipping fees from the order are non-refundable.
For security, Cosmos & Clover Boutique recommends using a shipping service that includes tracking.
Mail returns to:
Cosmos + Clover Boutique
C/O Sharon Henning
402 2nd St
Jackson, MN 56143
United States
Once your return arrives and is approved, it will be processed within3 business days. You will receive anemail with your store credit gift card code.
If you receive a defective or incorrect item, please contact Cosmos & Clover Boutique within 3 business days of delivery.
Items must not be worn or washed for a claim to be accepted.
No.Mystery Box purchases are final sale. These items cannot be returned, exchanged, or credited.
No. Onlyone coupon or discount code can be applied per order, either online or in-store.Price adjustments cannot be made after an order has been placed.
Most discoloration can be easily restored with a jewelry cleaner or polishing cloth, keeping your bracelets, necklaces, and custom chains looking beautiful for years.
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